A major objective of the research outlined in this publication was to identify and measure physical, social, and resident characteristics contributing to user satisfaction with single-family housing environments. The sample included residents of seventeen low-rise developments built by local authorities for low-income families.

Contents

Introduction

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Method

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Characteristics of Respondents

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Results

Level of Complaint

Level of Importance

Level of Importance Compared with Level of Complaint

Satisfaction Level

Comparison of Satisfaction Level with Complaint Level and Importance Level

Discussion and Conclusion

Method

Findings

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References

Appendices

1. Complaint Levels of Elements

2. Importance Levels of Elements

3. Complaint Levels with Deviations Greater than 1 S.D.

4. Number of Cases for Satisfaction Level Correlations

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Tables Included in Text

1. Ranking of Complaint Level and Importance Level

2. Correlating the Ranking Orders of Level of Importance Scores

3. Relationship of Elements of General Satisfaction

4. Correlation Co-efficient of the Ranking Order of Satisfaction
Satisfaction Scores for Aggregate v each City and each City v each other

6. Ranking Orders of Elements by Complaint and Satisfaction Levels

7. Ranking Orders of Elements by Importance and Satisfaction Levels